Reference

Terms That Keep Your Account Clear

These terms set out how your dk77 account works — what you can do, what we expect, and how disputes are handled. Access and participation depend on local law and are available only in eligible regions.

Account EligibilityWallet & Payment RulesFair Use PolicyJurisdiction Applies
dk77 Terms That Keep Your Account Clear
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries directly. Bring your account details and a clear description of the issue so we can resolve it without delays.

Live Chat Open the chat widget from your account dashboard to reach us directly. Available during our standard support window for account and terms queries.
Email Support Send your question to our support address from your registered email. We aim to respond within one business day for terms-related matters.
Help Centre Our help pages cover the most common account and terms questions. Check there first — many issues around wallet linking and eligibility are answered in detail.
HOW WE OPERATE

How We Handle Your Account Data

dk77 keeps your account data secure and uses it only to operate your account, verify transactions, and meet our obligations under applicable rules. We do not sell your personal information to third parties. If you want to request a change to your account details or ask what data we hold, contact support with your registered email and we will respond with the relevant information.

Data Retention

We hold your account and transaction records for as long as your account is active and for a further period required by applicable rules. You can request a summary of what we store.

Cookie Use

Our site uses functional and analytics cookies. Functional cookies keep your session active; analytics help us understand lobby usage. You can adjust cookie preferences in your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Requesting Changes

To update your registered wallet — for example switching from Easypaisa to Raast — raise a request through support with identity verification. Changes are not processed without that step.

Common Questions About Our Terms

Straight answers to the questions we hear most about how these terms apply to your account.

Account registration is open to individuals in eligible regions where access is permitted under local law. You must be of legal age in your jurisdiction and use the account in your own name only.

No. Deposits must come from a wallet registered in your own name. Transfers from a third-party wallet may be reversed and could trigger an account review under our terms.

Multiple accounts for the same individual are not permitted. If we identify duplicate accounts, both may be suspended. Only one account per person is allowed under these terms.

Contact support by live chat or email from your registered address. Describe the transaction clearly and include your account ID. We review disputes and respond within one business day.

We update these terms when needed and post the revised version on this page. Continued use of your account after a change is posted means you accept the updated terms.

Send a request to support from your registered email. We will process account closure and can provide a summary of the data we hold before the account is removed from our system.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.